Technical Support

Technical Support

User system support is done via email only

Other than general questions,

the method requires that you send in CP generated shot videos or screen shots

via email attachments.

Send to us at:

Shot accuracy issues or shots not being detected

In order to resolve these issues, we'll require you to send in the shot replay video for analysis

Shot Replay Videos

Important !

If your system is not detecting a valid shot, click the option

"Save non-valid shot videos" ON

in the CP Setup Panel

Retry a shot and make note of the shot Video number being saved.

After a shot, the shot video file name and number is displayed in the CP's main panel

The Vistrak system stores a shot video after every shot.

These shot videos can be re-called by clicking on the video number.

GSA Golf Technical support requires the user to send us a copy of one or more of these shot videos

as an email attachment for analysis when issues occur.

The shot video files are stored in the C:\GSAgolf folder on your PC

Screen shots

In order to resolve any other issues,

we'll require you to send in screen shots of the main panel, setup and camera panels and shot videos.

How to make Screen shots

Camera setup videos

If your system is not working at all, then you will have to send us a camera setup video.

How to make camera setup videos

1. Place ball on the mat on the usual hitting position and place a club behind it

2. Either click on the "Start/Stop VisTrak" button from the CP's main panle or go to the camera panel and Video Stream Mode so that frames are captured

3. Go back to the Main panel and click on the “Create Shot Analysis File” button at the bottom far left of the panel

( as shown in the above image).

4. Note the number of the VisTrak Video file created and send it to us as an email attachment.

How to make Screen shots

GSA Golf Technical support often requires the user to send us a control panel screen shots

To make a screen shot, press the PrtSc button on your keyboard.

Note: some CP screens have a Screen Shot button too.

This places a copy of the screen image into the PC's Clipboard.

You can then paste the image into the Paint application and save it.

Alternatively

You can then either paste or attach the image in an email to us for analysis